This Code of Conduct applies to all of my work and offers, including:

- Money Talks Facebook Group

- Mentoring

- Online courses

By joining any of these spaces, you agree to the following.

1. Confidentiality & Privacy

1.1 What you share stays here

Nothing we discuss in our work together – whether in a mentoring session, written message, email, course community or other private space – is to be disclosed to third parties without explicit written permission from the person who shared it.

1.2 My responsibility to you

Your contact details are stored securely in my CRM.

My team have access only to what they need to do their jobs (e.g. contact details, payment/admin information) and are bound by confidentiality agreements.

No one but me has access to your emails or session notes.

1.3 Your responsibility to others

You agree not to share or repeat any identifying details of other clients or members outside of our space.

What is shared in calls, groups, forums and emails remains confidential and is not to be used as content, gossip, or material for discussion elsewhere.

1.4 Testimonials & public sharing

If you choose to provide a testimonial, I may share it in my marketing.

All testimonials will be published anonymously unless you explicitly agree to be named.

I will never tag you on social media or publicly indicate we are working together without your written permission.

1.5 Contact details

I will not sell or share your contact details with third parties.

Likewise, you agree not to share my direct contact details (personal email, phone, private links, or access URLs) with anyone else without my express written permission.

2. Nature of the Work & Boundaries

2.1 Coaching & mentoring, not therapy

All my offers are coaching/mentoring spaces or libraries of work, they are not therapy, crisis support or medical/psychiatric treatment.

I do not diagnose, treat, or offer therapeutic interventions.

I do not promise to fix or solve your problems.

My role is to support you to lead yourself, build self‑trust and belief, and make aligned decisions.

2.2 Self‑responsibility is essential

By working with me, you agree:

- To take responsibility for your own choices, wellbeing, and actions.

- To seek appropriate professional help (e.g. GP, therapist, psychiatrist, emergency services) when needed.

- Not to use our work together as a dumping ground for unprocessed emotion or as a substitute for therapeutic or medical care.

2.3 When this space may not be appropriate

This work is not a fit if:

- You are currently in acute mental health crisis or need therapeutic/clinical support.

- You have mental health conditions or circumstances that mean a non‑therapeutic coaching space would not be safe or adequate for you.

If we begin working together and it becomes clear that coaching/mentoring is not in your best interests at this time, I will flag this. This is a professional decision about service level and safety – it is not a judgement of you as a person.

2.4 Emergencies

I am not an emergency or crisis service. If you are in immediate danger or crisis, please contact local emergency services, crisis lines, your GP, therapist, or other appropriate professionals.

3. Online Course Spaces & Community Conduct

Where an online course includes a community, discussion space, group calls or interaction with other participants, the following additional expectations apply.

3.1 Respectful communication

You agree to:

- Treat other participants, me and my team with respect and courtesy.

- Communicate honestly without being abusive, threatening, discriminatory or shaming.

- Respect that people may have different experiences, perspectives and ways of approaching the work.

- Take responsibility for how you communicate when you are angry, frustrated or experiencing strong emotions.

- Allow other people the space to have their own experiences and opinions.

You do not have to agree with everything someone else says, but you are expected to communicate respectfully.

3.2 Confidentiality within course communities

If other participants share personal information, experiences or stories within a course community or group space, you agree to keep that information confidential.

You must not share screenshots, recordings, messages, chat logs or another participant's personal story outside of the space without their explicit permission.

3.3 Course materials are for your personal use

Course materials, lessons, recordings, worksheets, resources and other content provided to you are for your personal use only.

You may not:

- Share your course login or access with another person.

- Copy, reproduce, redistribute or republish course materials.

- Upload course materials to another platform.

- Sell, licence or commercially distribute the materials.

- Give another person access to materials they have not purchased or been authorised to access.

Your purchase gives you the right to access and use the course for your own personal development. It does not transfer ownership of the content to you.

3.4 Group access

Where a course includes a community or group element, access is intended for participants who have purchased or otherwise been granted access to that offer.

I reserve the right to remove someone from a course community or group space, without refund, where their behaviour is harmful, abusive or seriously or repeatedly breaches this Code of Conduct.

4. Working Together

4.1 Mentoring structure

The exact structure, duration, frequency and method of delivery of your mentoring will be set out when you sign up for the specific mentoring offer.

This may include mentoring calls, written support, email communication, resources or other agreed forms of support.

Your mentoring package includes the level of access and support specifically described as part of the offer you have purchased.

I will not be available on an unlimited or on-demand basis unless this has been explicitly agreed as part of your mentoring package.

4.2 Mentoring sessions

Mentoring sessions will take place at the agreed time and via the agreed platform, such as Zoom.

You are responsible for attending your sessions on time and ensuring that you have a suitable environment and the technology required to participate.

If you need to reschedule a session, please provide as much notice as possible.

Where your mentoring agreement specifies a minimum notice period for cancellations or rescheduling, that notice period will apply. Where insufficient notice is given, I reserve the right to treat the session as used.

Emergency circumstances will be considered at my discretion.

If I need to cancel or reschedule a session due to illness, emergency or circumstances outside of my reasonable control, I will offer an alternative date where possible.

4.3 Getting the most from mentoring

The quality of our work together depends on both of us.

I will bring my experience, attention and perspective to the work. You are responsible for deciding what you take from it and what actions you choose to take.

You do not need to have everything figured out before we work together.

I encourage you to show up honestly, bring what is actually happening for you, and be willing to question your existing patterns, assumptions and ways of thinking.

4.4 Communication between sessions

Any communication between mentoring sessions should take place through the communication channels included in your specific mentoring offer.

Unless explicitly stated otherwise, email or written support is not intended to provide instant responses or ongoing access to me throughout the day.

I aim to respond within the timeframe communicated as part of your mentoring package, excluding holidays and planned breaks.

5. Course Participation & Access

5.1 Your responsibility for your learning

An online course provides information, teaching, exercises and resources. It cannot guarantee a particular personal, financial, professional or emotional outcome.

You are responsible for deciding whether and how to implement what you learn.

You are also responsible for seeking additional professional advice where appropriate.

5.2 Course access

Your course access is personal to you and may be subject to the access period, membership period or other terms stated when you purchase.

You agree not to share your login details or course access with anyone else.

If you experience an issue accessing your course, please contact me using the designated support channel and I will do my best to help resolve the issue.

5.3 Course content

I reserve the right to update, improve or amend course materials from time to time.

Where appropriate, this may include updating lessons, resources, examples, links or other course content.

Such updates are intended to maintain or improve the quality and relevance of the course and do not create an entitlement to additional content beyond what was included in your original offer.

6. Availability, Holidays & Response Times

6.1 My holidays

I take holidays during the year for rest and family time. You can expect up to 10 weeks per calendar year where I will be unavailable.

These breaks will never cover an entire calendar month.

Any missed private coaching/mentoring calls due to my holidays will roll over and be rescheduled.

6.2 Mentoring during holidays

Where a planned holiday affects a scheduled mentoring session, I will provide reasonable notice and, where appropriate, arrange an alternative session in accordance with the terms of your specific mentoring agreement.

6.3 Course support during holidays

If your online course includes email, community or other support from me, there may be periods where responses are delayed because I am on holiday or taking a planned break.

I will communicate any significant periods of reduced availability where necessary.

6.4 General response times

I do not offer instant messaging or emergency support.

Please use the communication channel provided for your particular offer rather than contacting me through personal social media, my personal phone or other private channels.

I will aim to respond within the stated response time for your offer, but response times may be longer during holidays, illness or other unforeseen circumstances.

7. Conduct, Boundaries, Fit & Payments

7.1 Professional boundaries

You agree to:

- Respect my working hours, boundaries and communication channels.

- Use the agreed platforms (e.g. email, Zoom, community platform) rather than personal channels.

- Avoid contacting me via personal social media or phone unless this has been specifically agreed in writing.

7.2 Inappropriate behaviour

The following are not acceptable in any of my spaces:

- Abusive, threatening or harassing messages

- Discriminatory or hate speech (e.g. racism, sexism, homophobia, transphobia, ableism, etc.)

- Sharing other people’s confidential information

- Persistent boundary pushing after a “no” has been clearly communicated

I reserve the right to terminate our work together, and/or remove you from group spaces, if boundaries are repeatedly or seriously violated. In such cases, refunds are at my sole discretion.

7.3 Fit

Not every mentoring relationship will be the right fit.

I reserve the right to decline, pause or end mentoring where I believe that I am not the appropriate person to support you, where the work is outside my scope, or where continuing would not be appropriate or sustainable.

Where possible, I will communicate this clearly and respectfully.

Ending our work is not a judgement of your worth or character. It is a professional decision about fit, boundaries and the type of support I am able to provide.

7.4 Ending our work

You may choose to stop participating in mentoring or a course at any time, subject to the terms of the specific offer you purchased.

Stopping your participation does not automatically cancel any outstanding payment obligations.

Where a payment plan has been agreed, the payment terms attached to that offer will continue to apply unless otherwise agreed in writing.

8. Payments & Refunds

8.1 Payments

Payment terms, prices and payment schedules are set out at the point of purchase or in your specific mentoring agreement.

By purchasing an offer, you agree to meet the financial commitment associated with that offer.

8.2 Refunds

Unless a different refund or cancellation policy is expressly stated for the specific offer you have purchased, payments are non-refundable.

If you choose to stop participating after purchase, this does not automatically entitle you to a refund.

Where you have chosen to pay by instalments, the remaining instalments remain due in accordance with the agreed payment plan, even if you choose to stop using the service.

Nothing in this section affects any statutory rights you may have under applicable consumer law.

8.3 If I am unable to provide the service

If I become unable to provide a mentoring service or other paid service indefinitely due to serious illness, accident or another circumstance that prevents me from delivering the service, I will communicate this as soon as reasonably possible.

Where appropriate, I will offer an alternative arrangement or refund amounts paid for services that have been paid for but not yet provided

9. Mutual Respect & Shared Responsibility

This work rests on mutual respect.

By signing up for my mentoring or courses, you are agreeing:

- To show up honestly and as fully as you can, within your capacity.

- To respect the confidentiality and humanity of everyone in the space.

- To take responsibility for your own growth, choices and wellbeing.

- To honour the practical boundaries and structures that allow this work to stay safe and sustainable.

- To meet the financial obligation of the service you have signed up for

In return, I commit:

- To provide a grounded, non‑shaming, ethically held space.

- To respect your privacy and confidentiality within the limits stated above.

- To be clear about what I can and cannot offer.

- To keep doing my own self‑leadership and self‑trust work, so I can meet you from a resourced place.

By purchasing or participating in my mentoring or online courses, you confirm that you have read, understood and agree to abide by this Code of Conduct.